Bilingual Call Center Financial Specialist

2 days ago

Tampa FL USA, United States Suncoast Credit Union Full time
Job Summary

We are seeking a highly skilled and bilingual Call Center Financial Representative to join our team at Suncoast Credit Union. As a key contributor to our member service team, you will provide prompt, accurate, and professional service to our members, handling a high volume of inbound telephone inquiries and processing various financial transactions.

Responsibilities
  • Handle a high volume of inbound telephone inquiries and provide prompt, accurate, and professional service to members.
  • Process a variety of financial transactions, including withdrawals, loan payments, and transfers between accounts.
  • Inform members and prospective members about products and services offered by Suncoast Credit Union.
  • Demonstrate patience and maintain a pleasant tone and manner in all customer interactions.
  • Determine membership eligibility and research and resolve member concerns.
  • Perform account maintenance, data entry, and account corrections.
  • Maintain awareness of calls waiting and implement phone center and member service requirements established by management.
  • Attend educational events to increase professional knowledge and complete annual BSA/AML compliance training.
Qualifications
  • High school diploma or equivalent.
  • Bilingual preferred.
  • Previous experience with a financial institution, call center, or customer service role preferred.
  • Ability to prioritize tasks, manage competing and changing priorities, and meet deadlines.
  • Accurate, detail-oriented, and organized with task management.
  • Ability to analyze and resolve difficult and complex problems.
  • Good written, verbal, and interpersonal communication skills.
  • Ability to work independently and in a team-oriented environment.
Benefits
  • Financial Well-Being: Bonus Program, 401K Matching, Retirement Planning, Pay Increases, Employee Loan Discounts, Flex Spending Accounts.
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage.
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO.
  • Community Involvement: Paid Volunteer Hours.
  • Growth: Degree Assistance up to $5,000 per year.

For more information, please visit our careers site.

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