Bilingual Call Center Financial Specialist
2 days ago
We are seeking a highly skilled and bilingual Call Center Financial Representative to join our team at Suncoast Credit Union. As a key contributor to our member service team, you will provide prompt, accurate, and professional service to our members, handling a high volume of inbound telephone inquiries and processing various financial transactions.
Responsibilities- Handle a high volume of inbound telephone inquiries and provide prompt, accurate, and professional service to members.
- Process a variety of financial transactions, including withdrawals, loan payments, and transfers between accounts.
- Inform members and prospective members about products and services offered by Suncoast Credit Union.
- Demonstrate patience and maintain a pleasant tone and manner in all customer interactions.
- Determine membership eligibility and research and resolve member concerns.
- Perform account maintenance, data entry, and account corrections.
- Maintain awareness of calls waiting and implement phone center and member service requirements established by management.
- Attend educational events to increase professional knowledge and complete annual BSA/AML compliance training.
- High school diploma or equivalent.
- Bilingual preferred.
- Previous experience with a financial institution, call center, or customer service role preferred.
- Ability to prioritize tasks, manage competing and changing priorities, and meet deadlines.
- Accurate, detail-oriented, and organized with task management.
- Ability to analyze and resolve difficult and complex problems.
- Good written, verbal, and interpersonal communication skills.
- Ability to work independently and in a team-oriented environment.
- Financial Well-Being: Bonus Program, 401K Matching, Retirement Planning, Pay Increases, Employee Loan Discounts, Flex Spending Accounts.
- Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage.
- Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO.
- Community Involvement: Paid Volunteer Hours.
- Growth: Degree Assistance up to $5,000 per year.
For more information, please visit our careers site.
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