Bilingual Call Center Representative

1 week ago


Washington DC USA, United States Insight Global Full time
Job Description

We are seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team at Insight Global. As a key member of our disaster support team, you will play a critical role in providing empathetic and effective support to individuals affected by natural disasters.


Key Responsibilities:
  • Provide exceptional customer service to clients in need, utilizing your bilingual skills to communicate effectively.
  • Support clients with property damage, financial applications, and funeral support applications.
  • Work collaboratively with our team to ensure seamless support and resolution for clients.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Stay up-to-date with company policies and procedures to ensure compliance and quality service.

Requirements:
  • Associate Degree or equivalent combination of education, technical training, or work experience.
  • Ability to manage high levels of confidentiality and maintain a professional demeanor.
  • Proficient in Microsoft Office Suite and able to learn new software quickly.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to work in a fast-paced, deadline-oriented environment and adapt to changing priorities.

We are an equal opportunity/affirmative action employer committed to creating diverse and inclusive environments where everyone can bring their full, authentic selves to work. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, or any other status protected by applicable laws.


If you need assistance or a reasonable accommodation during the application or recruiting process, please contact us at [insert contact information].


For more information about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: [insert link].



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