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Hotel Operations Manager

2 months ago

Atlanta, Georgia, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Hotel General Manager to join our team at MCR Hotels. As a key member of our leadership team, you will be responsible for the overall management and operation of our hotel, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities
  • Leadership and Management: Provide strategic leadership and direction to the hotel team, ensuring effective communication, collaboration, and problem-solving.
  • Financial Management: Oversee the hotel's financial performance, including budgeting, forecasting, and cost control, to ensure optimal profitability.
  • Guest Experience: Ensure that all guests receive exceptional service, exceeding their expectations and driving loyalty and retention.
  • Operational Excellence: Maintain high standards of hotel operations, including housekeeping, maintenance, and food and beverage services.
  • Team Development: Foster a positive and inclusive work environment, providing coaching, training, and development opportunities to enhance team performance.
  • Compliance and Risk Management: Ensure that the hotel operates in compliance with all relevant laws, regulations, and company policies, minimizing risk and ensuring a safe working environment.
Requirements
  • Education: A college degree in Hospitality, Business Administration, or a related field is preferred.
  • Experience: A minimum of 5 years of experience in hotel management, with a proven track record of success in leadership and operations.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire teams. Proficient in financial management, including budgeting and forecasting. Ability to work in a fast-paced environment, with a focus on guest satisfaction and operational excellence.