Hotel Operations Manager
3 weeks ago
Welcome to InTown Suites, where we're seeking a seasoned General Manager to lead our hotel properties to excellence. As a key member of our team, you'll be responsible for ensuring top-notch quality and guest satisfaction. Your daily operations will encompass managing the property's financial performance, physical condition, and work atmosphere.
Key Responsibilities- Recruit, interview, and hire all property staff, fostering a culture of excellence and teamwork.
- Develop and implement effective training programs to enhance staff skills and performance.
- Oversee office operations, including guest check-in/check-out, financial management, and payroll functions.
- Deliver exceptional guest service, ensuring a warm and welcoming experience for all visitors.
- Stay up-to-date with the latest technology, including computer operating systems, to drive efficiency and innovation.
- Identify and address repair and maintenance issues promptly, ensuring a safe and comfortable environment for guests and staff.
- Collaborate with the team to identify capital expenditure needs and drive project completion.
- Monitor life/safety issues and inspection requirements, ensuring compliance and excellence.
- Maximize financial performance through revenue management and pricing strategies.
- Analyze P&L statements and implement effective cost control measures to meet budgets.
- Assist in preparing annual budgets, ensuring a clear vision for the property's future.
- Stay informed about competitor activity, identifying opportunities to drive sales and growth.
- Develop and maintain strong relationships with local authorities, fostering a positive reputation for InTown Suites.
- Support the recruitment and training of other General Managers, sharing knowledge and best practices.
- Minimum 3 years of management and supervisory experience, with a proven track record of success.
- High school diploma or equivalent, with a strong emphasis on education and experience.
- Valid driver's license, current auto insurance, and a reliable vehicle.
- Excellent communication and interpersonal skills, with the ability to read, write, and speak English fluently.
- Strong analytical and problem-solving skills, with the ability to interpret reports and data.
- Proficiency in computer systems, including Front Office management software.
- Thorough knowledge of hotel operations, including service standards, guest relations, and sales techniques.
- Ability to work effectively in a fast-paced environment, with a strong focus on customer satisfaction.
- Flexibility to work long hours, including evenings and weekends, as needed.
- Comprehensive training programs and a supportive team to ensure a smooth onboarding process.
- Competitive health, dental, vision, life, and disability insurance.
- 401(k) plan with company match, ensuring a secure financial future.
- Three weeks of paid time off, allowing for relaxation and rejuvenation.
- Weekly payroll, ensuring timely compensation for your hard work.
- Career growth opportunities, with a focus on professional development and advancement.
- Sundays off, providing a well-deserved break and time for personal activities.
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