Hotel Operations Director

3 weeks ago


Atlanta, Georgia, United States Sonesta International Hotels Full time

The General Manager is the onsite leader of the hotel and represents Sonesta International Hotels with all guests, clients, associates, and owners.

The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

To accomplish this, the GM will work directly with Sonesta's marketing, revenue management, and sales teams and the shared accounting, facilities, human resources, information technology, and procurement services that support the hotels.

Manage the direct sales activities of the hotel in partnership with the hotel's Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area.

Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.

Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs.

Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.

Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.

Attend Evening Social and Breakfast events as a representative of the management team of the hotel.

Lead the development, implementation, and monitoring of capital and operational budgets for the hotel.

Ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.

Ensure the proper process is in place to manage and report on the condition of the physical building(s) and grounds.

Ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.

Ensure the proper process is in place to manage and report on the proper use, maintenance, and location of all information technology hardware and software provided to the hotel.

Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.

Enforce hotel standards, policies, and procedures are in place within the hotel departments.

Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services.

Bachelor's degree in Hotel Administration, Business Administration, or a related field is preferred.

Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels is preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Problem-solving, reasoning, motivating, organizational, and training abilities.

Experience with Microsoft Office and Opera systems is preferred.

Ability to travel, including some overnight travel, is required.

Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Frequently handling objects and equipment.

Will be required to work mornings, evenings, weekends, and holidays.

Sonesta International Hotels is an equal opportunity employer.



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