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Park Operations Administrative Specialist

2 months ago

New Orleans, Louisiana, United States Audubon Institute Full time
Job Overview

Position Title: Park Operations Coordinator

Department: Operations

Reports To: Director of Park Operations

Location: Audubon Park

FLSA Status: Non-Exempt

General Summary: The Park Operations Coordinator serves as the essential administrative support for the Operations department at Audubon Park. This role is primarily office-based and operates on a standard Monday to Friday schedule. Responsibilities include managing administrative tasks such as responding to inquiries, processing park permits, and sending confirmations and reminders. While the primary duties are office-oriented, the Coordinator may also assist with significant event productions in the park during weekends.

Key Responsibilities:

  • Provide exceptional guest experiences.
  • Coordinate park events, including races and shelter rentals, by:
    • Responding to permit inquiries in a courteous and timely manner.
    • Ensuring all necessary documentation is accurately completed.
    • Processing permits and sales transactions in line with departmental policies.
    • Issuing precise confirmations with all relevant event details.
    • Communicating park amenities, services, rules, and policies effectively.
  • Compile and disseminate internal event communications, including calendars and event orders.
  • Assess the permitting process for potential enhancements based on guest feedback.
  • Support internal communications and requests, including submitting work orders and updates to department heads.

Educational Outreach:

  • Act as a resource for current and prospective park users by answering questions about the property and programs offered.
  • Assist users in understanding available spaces for recreation.
  • Direct inquiries to appropriate recreation partners as needed.

Financial Operations:

  • Complete permit and sales processing in the department's point-of-sale system.
  • Generate financial documents, including receipts and invoices, ensuring full payment for services rendered.

Service Commitment:

  • Exhibit a welcoming demeanor by making eye contact and offering friendly greetings.
  • Maintain a positive attitude and coach colleagues on service expectations.
  • Inspire others by seeking answers to questions and maintaining a professional work environment.

Qualifications:

  • Customer service experience is preferred.
  • Point-of-sale experience is preferred.
  • High school diploma required; college education preferred.
  • State-issued driver's license required.
  • Proficient in Microsoft Word and Excel; familiarity with point-of-sale systems is preferred.

Physical Requirements:

  • Ability to exert up to 20 pounds of force occasionally.
  • Capability to sit or stand for extended periods, with occasional walking or bending.
  • Regular mobility and range of motion are required.

Environmental Conditions:

  • Ability to work under stress and handle various noise levels.
  • Frequent interaction with coworkers is necessary.
  • Exposure to outdoor conditions may be required.

This position plays a vital role in enhancing the park's resources for the community and promoting its recognition as a premier facility.