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Service Operations Manager
2 months ago
Role Overview:
As a Customer Care Team Lead, you will be responsible for overseeing customer support operations, ensuring exceptional service delivery across various channels.
Key Responsibilities:
1. Provide assistance for a range of inquiries, including online banking services, loan information, debit card concerns, and account management.
2. Handle incoming calls and initiate outbound communications to address customer needs effectively.
3. Lead and mentor a team of customer service representatives, fostering a collaborative environment.
Qualifications:
Experience in customer service management is preferred, along with strong communication skills and a commitment to customer satisfaction.
