Facility Operations Manager

4 weeks ago


Asheville, North Carolina, United States SP+ Full time
Job Overview

At SP+, we're driven by our promise to make every moment matter for a world on the go. As a Facility Manager, Valet Operations, you'll play a key role in delivering exceptional customer service and ensuring the smooth operation of our facilities.

Key Responsibilities:

  • Provide premier customer service to clients, resolving requests and concerns efficiently.
  • Communicate proactively with clients to identify opportunities for improving operations.
  • Supervise valet attendant relations with clients to resolve any issues diplomatically.
  • Hire, develop, and train a team of employees to ensure excellent customer service.
  • Identify proper staffing levels to complete duties and deliver superior customer service.
  • Ensure adherence to parking, security, and cash control procedures.
  • Maximize profitability through revenue development, facility marketing, and expense reviews.
  • Perform general accounting duties, including accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards and review damage claims.
  • Implement policies and procedures to ensure compliance with OSHA laws.

Requirements:

  • Proven ability to lead, manage, and motivate team members.
  • Passion for customer service and client satisfaction.
  • Prior experience developing budgets and P&L reviews is a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications and systems.

What We Offer:

  • Fantastic opportunities for career growth.
  • A knowledgeable and experienced team.
  • Learning opportunities through our internal training program.
  • A diverse company that values inclusion, innovation, and the environment.
  • A free and confidential employee assistance program.
  • 401(k) Match Program.
  • Health Insurance, Vision, and Dental.
  • Short-Term and Long-Term Life Insurance.


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