Patient Relations Coordinator

4 days ago


Woodbridge, Virginia, United States Gastro Health Full time
{"title": "Patient Relations Representative", "description": "Seeking a Patient Relations Representative to Enhance Patient Experience

Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations nationwide. We are committed to providing exceptional medical care and a positive healthcare experience for our patients.

This role offers a unique opportunity to work in a collaborative team environment, providing top-notch customer service and support to patients and healthcare providers.

Key Responsibilities:

  • Answer incoming calls and route them to the appropriate personnel
  • Schedule and confirm office appointments
  • Work on referrals and import demographics from patient portals
  • Pick up voicemail messages and verify patient health plan benefits
  • Assist patients with questions and concerns regarding procedures
  • Request medical records from doctors and hospitals
  • Call-in new prescriptions and refills, and obtain authorization as needed
  • Obtain lab results, including stat requests

Requirements:

  • A high school degree or GED is required
  • One year of experience in customer service and/or a related clinical environment
  • Working knowledge of medical terminology is a plus
  • Dependability and punctuality are essential
  • Ability to work between 8:00 am and 5:00 pm
  • Medical terminology knowledge is preferred
  • Bilingual (English/Spanish) is preferred

We Offer:

  • A comprehensive benefits package, including 401(k) retirement plans, health insurance, and paid time off
  • A rapidly growing team with opportunities for advancement
  • Competitive compensation and a positive work environment

Gastro Health is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.

", "lang_code": "en"}

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