BDC Service Coordinator

2 weeks ago


Sioux Falls, South Dakota, United States Vern Eide Honda Full time

Job Title: BDC Service Coordinator

Job Summary:

Vern Eide Honda is seeking a detail-oriented BDC Service Coordinator to ensure seamless communication between customers and the service department. The ideal candidate will possess strong communication skills, a passion for customer service and problem-solving, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

  • Act as the first point of contact for all service inquiries.
  • Schedule service appointments and follow up with customers on service needs.
  • Maintain accurate and up-to-date records of customer interactions in the CRM system.
  • Communicate with the service team to ensure that all customer requests are met in a timely manner.
  • Handle customer concerns or complaints and escalate issues when necessary.
  • Perform follow-up calls after service to ensure customer satisfaction.
  • Assist in coordinating special service promotions and campaigns.
  • Monitor and respond to online service inquiries and appointment requests.
  • Collaborate with other team members to meet and exceed service department goals.

Requirements:

  • A high school diploma or equivalent and an associate or bachelor's degree are preferred.
  • Previous experience in a customer service role, preferably in an automotive or service-related field.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and in a team environment.
  • Knowledge of automotive services or dealership operations is a plus.
  • Strong keyboarding/typing skills
  • Must be able to pass a background check.
  • Must possess a valid driver's license and have a clean driving record.

Benefits:

  • $16/hour
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Flexible Spending Account (FSA)
  • 401(k) retirement plan with an employee match for long-term financial planning.
  • Employee stock ownership plan in addition to 401(k) to share in the company's success.
  • Paid time off and holidays
  • Referral Program
  • Employee discounts on vehicles and services
  • Friendly and supportive work environment
  • Employee Assistance Program
  • Wellness program to support your well-being.
  • Onsite Gym


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