BDC Service Coordinator
2 weeks ago
Job Title: BDC Service Coordinator
Job Summary:
Vern Eide Honda is seeking a detail-oriented BDC Service Coordinator to ensure seamless communication between customers and the service department. The ideal candidate will possess strong communication skills, a passion for customer service and problem-solving, and the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact for all service inquiries.
- Schedule service appointments and follow up with customers on service needs.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Communicate with the service team to ensure that all customer requests are met in a timely manner.
- Handle customer concerns or complaints and escalate issues when necessary.
- Perform follow-up calls after service to ensure customer satisfaction.
- Assist in coordinating special service promotions and campaigns.
- Monitor and respond to online service inquiries and appointment requests.
- Collaborate with other team members to meet and exceed service department goals.
Requirements:
- A high school diploma or equivalent and an associate or bachelor's degree are preferred.
- Previous experience in a customer service role, preferably in an automotive or service-related field.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and in a team environment.
- Knowledge of automotive services or dealership operations is a plus.
- Strong keyboarding/typing skills
- Must be able to pass a background check.
- Must possess a valid driver's license and have a clean driving record.
Benefits:
- $16/hour
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life insurance
- Flexible Spending Account (FSA)
- 401(k) retirement plan with an employee match for long-term financial planning.
- Employee stock ownership plan in addition to 401(k) to share in the company's success.
- Paid time off and holidays
- Referral Program
- Employee discounts on vehicles and services
- Friendly and supportive work environment
- Employee Assistance Program
- Wellness program to support your well-being.
- Onsite Gym
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