Intermodal Operations Supervisor

5 days ago


Norfolk, Virginia, United States CMA CGM Group Full time
Job Summary:
CMA CGM Group, a global leader in shipping and logistics, is seeking an experienced Intermodal Operations Supervisor to oversee the daily dispatch of import and export containers. This role requires strong leadership skills, attention to detail, and excellent communication abilities.

About CMA CGM Group:
CMA CGM is committed to innovation, sustainability, and customer satisfaction. With operations spanning 160 countries, we employ over 155,000 people worldwide and offer a comprehensive range of shipping, land, air, and logistics solutions. Our goal is to become Net Zero Carbon by 2050 and make a positive impact on the communities we serve.

Responsibilities:
This position involves managing a team of intermodal door personnel, overseeing daily operations, and ensuring efficient movement of containers. Key responsibilities include:
  • Managing container movements to meet door appointments and ensure timely cargo loading and delivery
  • Collaborating with internal departments to expedite transport, including overseas offices, home office, customer service, operations, sales, and trade
  • Communicating with customers and resolving service-related issues or requests
  • Serving as an elevated contact for service-related matters
  • Assisting the sales team with operational questions and/or service limitations prior to filing customer contracts
  • Monitoring accessorial charges and notifying customers of additional expenses
  • Identifying cost-saving opportunities through macro analysis of customer locations
  • Determining whether accessorial charges are applicable, as requested by vendors
  • Improving Best Practices, monitoring idle cargo, and avoiding port/rail storage at company expense
  • Maintaining accurate records and reporting trucker performance

Requirements:
To be successful in this role, you will need:
  • A solid working knowledge of intermodal transportation operating processes
  • Proficient computer skills, including Microsoft Office applications
  • Excellent written and verbal communication skills
  • Strong customer service skills and passion
  • Ability to work under pressure in a fast-paced environment
  • Independence and high level of professionalism

Compensation and Benefits:
The estimated annual salary for this position is $90,000-$120,000, depending on experience. Additional benefits include comprehensive health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development within our global organization.

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