Client Support Advocate
2 weeks ago
At Premier Truck Group, we take pride in the diversity that makes our team exceptional. We believe that equality and inclusiveness among our members are essential in driving our organization and the industry forward.
About Premier Truck Group
Headquartered in Dallas, Texas, Premier Truck Group operates over 40 locations across the US and Canada, establishing itself as the largest Freightliner dealer group in North America. We provide a premium selection of new Freightliner and Western Star commercial vehicles, a wide array of pre-owned trucks, and comprehensive parts, maintenance, and repair services.
Why Work With Us?
Joining our team means being part of an organization that values career growth and advancement tailored to individual performance, experience, and interests. We offer a comprehensive benefits package that includes:
- Employee Discounts
- Medical, Dental, and Vision Insurance
- Life Insurance
- Employee Assistance Programs
- Paid Holidays and Time Off
- 401k Plan with Employer Match
- Training Opportunities
- Work-Life Balance
Key Responsibilities of a Customer Advocate:
- Provide breakdown assistance by collaborating with other dealers on behalf of customers to expedite repairs and ensure consistent communication through Service Tracker.
- Act as a single point of contact for the dealer and DTNA (Daimler Truck North America) aftermarket experience, navigating necessary processes, tools, and personnel to support customer needs effectively.
- Understand and leverage DTNA's portfolio of digital solutions to address and resolve customer inquiries.
- Coach and educate customers on available digital tools and features.
- Maintain clear and consistent communication using tools such as Service Tracker.
- Utilize Detroit Connect products/tools to enhance the service experience.
- Guide customers through truck familiarization and feature exploration.
- Support the sales process by sharing knowledge about the technology and tools associated with the trucks and dealership.
- Identify and procure necessary parts within the network.
- Provide vocational and body builder support, including interfacing with chassis and parameters, if applicable.
- Participate in co-creation events with OEM to enhance customer experience.
Qualifications:
- Education: High School Diploma/GED or higher.
- Experience: Previous customer support experience or as a client service representative.
- Strong understanding of dealership operations and customer business models.
- Technical knowledge of vehicles; prior technician experience is a plus.
Premier Truck Group is an equal opportunity employer.
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