Operations Manager
4 weeks ago
At Scene 75 Romeoville Entertainment Center, we are seeking a highly skilled Operations Manager to lead our team of talented attraction operators, technicians, and customer service employees. This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment.
Key Responsibilities:
- Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
- Maintain accurate records of employee attendance and performance metrics on a daily basis.
- Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
- Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.
Requirements:
- Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
- Excellent attention to detail and a commitment to operational excellence.
- Passion for hospitality and delivering exceptional customer service.
- Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
- Strong communication skills, with the ability to motivate and inspire a diverse team.
Education and Experience:
- Must be at least 21 years of age.
- Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
- Must have at least one year of management or supervisory experience.
- Experience in Restaurant/Food & Beverage Management is required.
- Must be able to work weekends and holidays.
- Must be able to work up to 45 hours per week, available every weekend.
- Able to stand for long periods of time.
- Able to lift 39lbs unaided.
- Valid driver's license required.
- Authorized to work in the United States.
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