Hotel Room Specialist

2 weeks ago


Charlotte, North Carolina, United States StepStone Hospitality Full time
Tipo de Trabajo:

Tiempo completo

Descripción del Trabajo:
Estamos en la búsqueda de un profesional comprometido para el puesto de Especialista en Habitaciones de Hotel que se una a nuestro equipo en crecimiento.

El candidato ideal poseerá una ética de trabajo sólida, una atención excepcional a los detalles y un compromiso con la prestación de un servicio excepcional a nuestros huéspedes.

Este rol es fundamental para mantener la limpieza y la apariencia general de nuestras habitaciones y áreas comunes del hotel.



Responsabilidades:

  • Limpiar y mantener las habitaciones de los huéspedes, asegurando que cumplan con los estándares del hotel
  • Cambiar la ropa de cama, hacer las camas y reponer toallas y artículos de tocador
  • Aspirar, desempolvar y desinfectar todas las superficies en las habitaciones de los huéspedes y áreas comunes
  • Informar sobre cualquier problema de mantenimiento o daños al supervisor
  • Reabastecer los carros de limpieza con los suministros necesarios
  • Seguir todos los procedimientos de seguridad y protección, incluyendo el uso adecuado de equipos y productos químicos
  • Proporcionar un servicio al cliente excepcional a los huéspedes, atendiendo cualquier inquietud o solicitud de manera oportuna
  • Mantener una apariencia y comportamiento profesional en todo momento
  • Realizar tareas adicionales según lo asignado por la gerencia

Requisitos:

  • Diploma de secundaria o equivalente
  • Se prefiere experiencia previa en limpieza o un rol similar
  • Fuerte atención a los detalles y capacidad para realizar múltiples tareas
  • Excelentes habilidades de gestión del tiempo y organización
  • Capacidad para trabajar de manera independiente y como parte de un equipo
  • Flexibilidad para trabajar fines de semana, días festivos y turnos variables
  • Resistencia física para realizar tareas repetitivas y levantar hasta 30 lbs
  • Fuertes habilidades de comunicación e interpersonales
  • Compromiso con la prestación de un servicio al cliente excepcional

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