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Guest Service Representative

2 months ago


Littleton, Colorado, United States Hcareers Full time

Job Title: Guest Service Representative

Job Summary:

We are seeking a highly skilled Guest Service Representative to join our team at Hcareers. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing room key and escort instructions as needed.

  • Answer inquiries about hotel services, registration, and local information, providing recommendations and directions as required.

  • Manage guest accounts, computing bills, collecting payment, and making change as necessary.

  • Process reservations, cancellations, and modifications, ensuring accurate and efficient service.

  • Assist with mail and message transmission, using equipment such as telephones, faxes, and switchboards.

  • Understand and enforce hotel credit policies, accounting for all cash and making deposits as required.

  • Provide exceptional customer service, taking the initiative to greet guests warmly and ensure a positive experience.

  • Assist with lead responsibilities, including assigning work and ensuring proper performance of assigned employees.

  • Perform other duties as assigned, including making restaurant, transportation, or entertainment reservations, and depositing guest valuables in the hotel safe.

Requirements:

  • High School Diploma or equivalent required.

  • Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.

  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

  • Ability to multitask, prioritize, and maintain accuracy in a dynamic environment.

  • Basic computer skills and knowledge of hotel software systems.

What We Offer:

  • A competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • A dynamic and supportive work environment.

About Hcareers:

Hcareers is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our guests. We are committed to providing a positive and inclusive work environment, where our employees can grow and thrive.