Guest Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at the HIGHLANDS RANCH COMMUNITY ASSOC. This role will provide exceptional service to members and guests, ensuring a positive experience at our recreational facilities.
Key Responsibilities- Provide excellent customer service, responding to member inquiries and resolving issues in a professional and courteous manner.
- Monitor and check-in members entering the facilities, ensuring a safe and secure environment.
- Answer incoming telephone calls, responding to member inquiries and providing information on facility programs and services.
- Assist with basic transactions, including cash handling and equipment checkout.
- Clean and maintain facilities, including cardio and weight equipment, to ensure a clean and safe environment.
- Perform light janitorial and landscaping duties, as needed.
- Set up rooms and programs, including volleyball and basketball, as requested.
- Assist management with training and development of new staff, ensuring a smooth transition and high-quality service.
- High school diploma or equivalent required; one year of high school preferred.
- Previous customer service experience and basic computer skills a plus.
- Ability to work in a fast-paced environment, providing exceptional service to members and guests.
- Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
- Flexibility to work at all facilities on all shifts, including holidays.
- Paid Sick Leave
- Employee Assistance Program (EAP)
- Employee Discounts (30%) for Programs and Events
- Recreation Center Usage
- Retirement Plan
- Medical Insurance (hours requirement)
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