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Spa Reception Specialist
2 months ago
The Milagro Spa is in search of a dedicated and professional Front Desk Concierge to deliver outstanding customer service to our valued clients. As a key member of our spa team, you will play a vital role in ensuring a welcoming and efficient experience for all visitors.
Key Responsibilities:
- Utilize Meevo Software for managing appointments and client records.
- Greet clients warmly and assist with check-in and check-out processes.
- Schedule appointments and handle phone inquiries with professionalism.
- Maintain a clean and organized reception and retail area.
- Assist with laundry duties and ensure locker rooms are well-stocked.
- Exhibit flexibility in availability, including evenings and weekends.
Qualifications:
- Previous experience in a customer service role is preferred.
- Strong communication and interpersonal skills to effectively address client needs.
- Commitment to high standards of professionalism and ethical conduct.
- Ability to work various shifts, including holidays as required.
- Familiarity with spa operations and policies is advantageous.
Additional Duties:
- Maintain accurate client documentation and assist with retail selections.
- Promote spa services and products, including gift card sales.
- Strive to achieve service and retail goals while providing exceptional client experiences.
- Attend training sessions and meetings as needed to enhance service quality.
The Milagro Spa, part of Genesis Health Clubs, is committed to providing a premier spa experience, featuring a range of rejuvenating treatments designed to enhance well-being. We value continuous education for our staff to ensure the highest level of service delivery.