Team Supervisor

7 days ago


Pittsburgh, Pennsylvania, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and develop employees to ensure they have the skills and knowledge needed to succeed in their roles.
  • Delegate tasks and responsibilities to team members and provide guidance and support as needed.
  • Hold team members accountable for their performance and provide constructive feedback to help them improve.
  • Ensure that team members provide fast and friendly service to customers, meeting or exceeding our high standards.
  • Staff and schedule employees to ensure optimal labor costs and meet business needs.
  • Ensure accurate and efficient cash handling and inventory management practices.
  • Monitor and control inventory levels to prevent overstocking and understocking.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.

Requirements:

  • 2+ years of experience in a management or supervisory role in the food service industry.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.


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