Service Desk Agent

1 week ago


Lancaster, Pennsylvania, United States OfficeTeam Full time

Want to make a real difference in people's lives? Join OfficeTeam as a Customer Service Roles expert and help clients achieve their goals. In this customer-facing role, you'll work closely with clients from around the globe to provide top-notch support and coaching throughout the interview process. With a strong focus on teamwork and collaboration, you'll be part of a dynamic and supportive environment that encourages growth and development.

About the Job

This is a challenging and rewarding role that requires excellent communication and problem-solving skills, as well as the ability to work under pressure and meet deadlines. You'll need to remain calm, professional, and courteous at all times, even in complex or sensitive situations. Whether you're dealing with difficult clients or navigating bureaucratic procedures, you'll need to think on your feet and come up with creative solutions.

Your Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, or in-person
  • Work closely with the sales team to identify new business opportunities and build strong relationships with clients
  • Respond to client inquiries and resolve any issues in a timely and effective manner
  • Participate in regular team meetings and contribute to discussions on how to improve processes and services

Compensation and Benefits

As an OfficeTeam representative, you'll enjoy a salary of $60,000 - $80,000 per year, plus a range of benefits, including comprehensive training programs and opportunities for career advancement. We're committed to helping you grow and develop in your career, whether that's within our company or elsewhere.

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