Help Desk Specialist

4 days ago


Lancaster, Pennsylvania, United States TEKsystems Full time
Job Description

This role is responsible for providing technical support and assistance to users within a plant facility environment.

As a Help Desk Specialist, you will be the first point of contact for users experiencing issues with their hardware and software. You will troubleshoot problems, identify solutions, and provide training to ensure seamless system usage.

The ideal candidate will have experience working with Windows 10 Operating System, SCCM, Active Directory, and help desk software. They will also possess excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

You will work closely with the IT team to resolve complex issues and implement new technologies to improve system efficiency. Your strong communication skills will enable you to effectively interact with users at all levels, from entry-level to executive staff.

This is an opportunity to join TEKsystems as a Help Desk Specialist and contribute to the success of our clients by delivering high-quality technical support services.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, and in-person visits
  • Troubleshoot hardware and software issues using various tools and resources
  • Identify and document solutions to common problems
  • Develop and deliver training sessions to ensure users are proficient in system usage
  • Collaborate with the IT team to implement new technologies and improve system efficiency

Requirements:

  • PC Technician Experience: 2+ years of experience working with break/fix of hardware and troubleshooting software issues
  • Proficient with supporting Windows 10 Operating System
  • Deployment experience (SCCM preferred)
  • Excellent customer service skills

About the Company:

TEKsystems is a leading provider of IT staffing and services. We partner with top companies to deliver innovative solutions that meet their business needs.

Salary:$60,000 - $80,000 per year, based on experience

Location:Jonestown, Pennsylvania, USA



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