Dining Room Server Assistant

3 days ago

New Paltz, New York, United States Mohonk Mountain House Full time
Dining Room Server Assistant Job Description

The Dining Room Server Assistant is a vital member of our team, responsible for ensuring the smooth operation of our dining rooms. This role involves stocking and maintaining equipment, linen, and product during service hours, as well as setting up and breaking down tables and equipment between shifts, under the supervision of the Dining Room Captain.

Key Responsibilities:
  • Stock service stations with linens, china, glassware, silverware, ice, condiments, and other food products before, during, and after each meal period.
  • Prepare all beverages required for service, including coffee and hot water.
  • Set up dining rooms and special functions with appropriate numbers of tables, chairs, and settings, as well as setting up and maintaining buffets, and breaking down event areas when necessary.
  • Organize and maintain clean storage areas throughout the Mohonk Mountain House.
  • Receive delivery, organize, and stock both clean and soiled linens according to procedure.
  • Work in coordination with kitchen staff and other dining room staff to ensure the efficient operation of the restaurant.
  • Take and receive food and beverage orders from guests and serve in an efficient, timely, and professional manner following the established sequence of service.
  • Anticipate guest needs and meet them before being asked to.
  • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation, and engaging with others.
  • Negotiate stairs up and down while carrying full trays.
  • Work under crowded and noisy conditions and navigate around guests with loaded trays.
  • Handle dishes and glassware carefully.
  • Provide proper service of food and beverage items.
  • Set and reset tables with linen, silverware, dishware, and glassware.
  • Offer and replenish food and beverages proactively.
  • Clean before, during, and after service, maintaining high standards of cleanliness. Store food in accordance with safe food-handling procedures.
  • Clean coffee urns, beverage machines regularly.
  • Assist in the set up and breakdown of special functions.
  • Work productively and efficiently with or without supervision when performing routine tasks.
  • Assist servers in serving guests.
  • Assume responsibility for all Mohonk Mountain House equipment and supplies. Use caution to prevent loss and abuse of Mohonk Mountain House property.
  • Adhere to Mohonk Mountain House's Dress and Grooming Standards; present a neat, clean, and well-groomed appearance and maintain a positive, professional image to our customers.
  • Inspect work of others by touch, sight, sound, and smell for conformance to prescribed standards of cleanliness.
  • Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
  • Reach with hands and arms, bend, kneel, stoop, twist, and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders, and stand for up to 5 hours at a time.
  • Carry tables, chairs, chaffing dishes, and other equipment in a safe manner with or without assistance.
  • Lift up to 50 lbs. from ground level to waist height, and from waist height to shoulder height, and carry up to 100 feet without assistance. Walk up to 7 miles per shift.
  • Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways, or outdoors up to 75 yards.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Act calmly and effectively in emergency situations.
  • Analyze problems and develop and implement action plans to address problems.
  • Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
  • Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps and Service Strategies with guests and staff.
  • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
  • Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
  • Maintain confidentiality of guests' personal information and use with discretion.
  • Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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