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Customer Engineer/Field Service Technician

4 weeks ago

Melbourne, Florida, United States Mindlance Full time
Job Description:

Are you interested in working with ATMs? We are a field service company that manufactures, services, and supports ATMs. As a Field Service Technician, you will represent the Mindlance brand, problem-solve at a basic module level, organize and plan your time effectively, and know when and to whom to escalate issues to.

You will also apply knowledge of routine work area procedures, complete standardized activities, resolve task-related problems in straightforward situations, and emphasize manual skills.

Some of the tasks our field service technicians do each day include:

  • Performing minor maintenance, repairs, and component replacement at the module level.
  • Maintaining parts inventory and related records.
  • Providing status reports throughout the service repair.
  • Diagnosing problems based on the information provided in the call and through the error logs on the ATM.
  • Responsible for ownership of customer issues until resolution according to SLA agreements.
  • Practicing security and safety procedures when working with ATMs and within financial institutions.
  • Completing client-specific training and certifications.
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require:

  • Bending, squatting, walking, standing, or sitting for prolonged periods.
  • Prolonged travel based on your service area.
  • Carrying and lifting a tool kit or parts of varying weights.
  • Being dispatched daily on a call-by-call basis or having a daily schedule.
  • Working on rotating shifts, nights, and weekends.
Basic Qualifications:
  • High School Diploma or equivalent.
  • 0-1 years of related experience.
  • Reliable transportation.
  • A smartphone to receive work orders and access support documentation.
Required Availability, Experience, and Skillset:
  • Ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, and on-call.
  • High level of personal integrity and work well with minimal supervision.
  • Basic Electrical and Mechanical aptitude, skillset, and knowledge.
  • Good problem-solving skills, ability to pick up new skills quickly, and work well under pressure.
Preferred Qualifications:
  • Associate degree.
  • Previous experience with client or similar equipment.

Mileage should be included in the hourly rate. The position will involve a fair amount of travel in the area, potentially up to 200 miles in a day on the high side.

This is a remote field service position, with each working day involving travel from ATM to ATM to make repairs.