IT Support Services Technician
4 weeks ago
Percepta is seeking a skilled IT Support Services Technician to join our team in Melbourne, Florida. As a key member of our technology team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide tier 1 and 2 technical support to customers via phone, email, and ticketing systems.
- Log and track all Service Desk requests, ensuring timely resolution and follow-up.
- Follow documented procedures for escalating issues outside of your area of expertise.
- Administer and maintain user IDs, providing access to internal and external systems.
- Complete other tasks as assigned by the IT Manager.
Requirements:
- Associates Degree or equivalent work experience in the I.T. field.
- CompTIA A+ and CompTIA Network+ certifications preferred.
- Minimum 4 years of Help Desk or Desktop hardware and software experience in an Enterprise environment.
- Experience with basic Network and Telephony troubleshooting.
- Working knowledge of Windows 10/11, Outlook, and Office365.
- Strong problem resolution, decision-making, and communication skills.
What We Offer:
- Competitive hourly rate of $25.60 + 5% AIP.
- Health, dental, vision, and life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) with company match.
- Vacation, sick time, and paid holidays.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount Program.
- Training and Development Programs (Percepta College).
- Employee Rewards Program (Perci Perks).
About Percepta:
Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values of Culture of Service, Teamwork, Respect, Proactive, Career Growth, Diversity, and Competitive Compensation drive our organization's success.
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