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Patient Service Representative
2 months ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at La Clinica del Valle. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, managing administrative tasks, and ensuring the smooth operation of our clinic.
Key Responsibilities- Customer Service: Provide professional and welcoming service to patients and visitors, responding to their needs and concerns in a timely and respectful manner.
- Administrative Tasks: Manage patient registration, verify insurance coverage, schedule appointments, and maintain accurate patient information in electronic health records.
- Communication: Effectively communicate with patients, staff, and external partners to ensure seamless coordination of care and services.
- Problem-Solving: Identify and resolve issues related to patient care, billing, and clinic operations, escalating concerns to supervisor as needed.
- Quality Assurance: Participate in quality improvement initiatives to enhance patient experience, streamline workflows, and maintain compliance with regulatory requirements.
- Education: High school diploma or equivalent required; 1 year of experience in a fast-paced healthcare environment preferred.
- Language: Bilingual English/Spanish required.
- Skills: Excellent communication and interpersonal skills, attention to detail, and ability to multitask in a dynamic environment.
- Certifications: Valid driver's license and active driver's insurance required.
La Clinica del Valle is committed to providing a supportive and inclusive work environment that values diversity, equity, and compassion. As a member of our team, you will have access to:
- Competitive Compensation: Competitive hourly rate and benefits package.
- Professional Development: Opportunities for training, education, and career advancement.
- Work-Life Balance: Flexible scheduling and a focus on work-life harmony.
