General Manager

4 hours ago


Bozeman, Montana, United States Quality Talent Group Full time
About the Job

At Quality Talent Group, we're seeking a highly skilled General Manager to lead our collision repair shop to success. As a champion of excellence, you'll be responsible for driving revenue growth, managing shop operations, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Meet or exceed location revenue goals and other key performance indicators (KPIs)
  • Manage the front and back of shop, ensuring efficient production, quality, and throughput
  • Assign repair jobs to technicians, prioritize vehicles, and monitor production goals and standards
  • Support teammates during peak times, receive customers, check-in vehicles, and write estimates as needed
  • Monitor and attain production goals and standards, ensuring all repairs meet Service King and I-CAR quality standards
  • Complete shop payroll and staffing in a timely manner, ensuring production staff adheres to punch-in/out guidelines and flag-hour procedures
  • Manage daily production flow, communicate with team members, and ensure production is moving as needed to meet delivery requirements
  • Write DRP complaint estimates, complete estimates after full disassembly and damage discovery, and update CEs estimates as needed
  • Team acquisition, coaching, and development, including interviewing, hiring, and providing individual performance coaching and feedback
Qualifications
  • Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for various carriers
  • Aptitude in decision-making and problem-solving
  • Ability to lead and work collaboratively with others to meet shared objectives
  • Demonstrated ability to meet deadlines and achieve successful results
  • Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
  • Proficient with computers and other technology
  • Valid driver's license required
Benefits
  • Competitive pay
  • Weekly paychecks
  • 401(k) with company match
  • Medical, vision, and dental insurance
  • Additional elective benefits

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