Learning and Development Manager

6 days ago

Knoxville, Tennessee, United States SSC Services for Education Full time

SSC Services for Education is a leading provider of facility services in educational settings across the nation. We are seeking an experienced Learning and Development Manager to join our team.

Estimated Salary: $65,000 - $85,000 per year

Job Description

We are looking for a highly skilled Learning and Development Manager to lead and manage all aspects of our field training programs, including the Management-in-Training (MIT) program. This role involves assessing training needs, developing programs, coordinating training activities, and ensuring the effectiveness of training initiatives across the organization.

  • Program Development and Implementation:
    • Design, develop, and implement comprehensive training programs for hourly associates and management trainees, including the MIT program
    • Assess training needs through surveys, interviews, focus groups, and communication with managers and employees
    • Collaborate with vendors and third-party training providers to arrange employee participation in external training programs
    • Create, update, and organize educational materials such as manuals, multimedia visual aids, and e-learning content
  • Program Management:
    • Map out annual training plans for various departments including management, HR, and customer support
    • Coordinate and assign mandatory training across the organization
    • Conduct organization-wide training needs assessments and identify skill or knowledge gaps
    • Market available training opportunities to employees and provide necessary information
    • Manage and maintain in-house training facilities and equipment
  • Training Delivery and Facilitation:
    • Conduct or facilitate required and recommended training sessions, including orientation, onboarding, and skills training
    • Host train-the-trainer sessions for internal subject matter experts
    • Utilize diverse training methods (e.g., simulations, mentoring, on-the-job training) tailored to different learning styles
    • Present training and development programs using various formats including group discussions, lectures, simulations and videos
    • Plans, organizes, facilitates and orders supplies for employee development and training events
  • Evaluation and Continuous Improvement:
    • Create and administer post-training evaluations, tests, and assessments to measure instructional effectiveness and determine the impact on employee performance and KPIs
    • Gather feedback from trainers and trainees and incorporate best practices and lessons learned into future training programs
    • Maintain records of training activities, attendance, results of tests and assessments, and retraining requirements
    • Ensure that training milestones and goals are met while adhering to approved training budget
    • Prepare and manage the training budget, ensuring cost-effective use of resources
Required Skills and Qualifications

To be successful in this role, you will need:

  • A bachelor's degree in Training, Human Resources, Education, or a related field
  • At least two years of experience in training and development, preferably in a corporate setting
  • Proven experience managing comprehensive training programs and developing training materials
  • Knowledge of instructional design theory and implementation
Benefits

We offer a comprehensive benefits package, including:

  • Medical/Dental/Vision Insurance
  • 401K with Company Match
  • Disability Insurance
  • Life Insurance/AD
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace & Employee shopping program
  • Identify Theft Protection
  • Pet Insurance
  • And More

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