Restaurant Operations Manager

4 days ago


Hammonton, New Jersey, United States SUMMERWOOD MASTER Full time
Job Details

Job Location
Hammonton - Hammonton, NJ

Position Type
Associate Restaurant Manager

Description

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Key responsibilities include:

Customer Satisfaction/Product Quality
  • Maintain fast, accurate service and ensure products meet company quality standards.
  • Drive a customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
  • Track, analyze, and resolve sources of customer complaints.
  • Ensure food safety standards are met.

Financial
  • Develop and drive restaurant annual operating plans.
  • Analyze sales, labor, inventory, and other controllable accounts on a continual basis and take corrective action to meet or achieve margin and sales growth targets.
  • Train and mentor subordinates on financial analyses and profitability tips for the restaurant.
  • Develop store CAPEX requests and serve as the primary interface with all vendors.

Operations
  • Ensure facilities and equipment are maintained to company standards.
  • Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to company standards.
  • Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals.
  • Oversee development and revision of weekly management and crew schedules.

Human Resources
  • Direct all restaurant-level HR activity, including crew hiring decisions, learning zone planning and execution, performance management, compensation, employee relations issues up to and including termination.
  • Provide hands-on training for management staff in advanced learning zone modules and develop shift managers and assistant general managers to assume higher-level responsibilities.
  • Develop and monitor staffing plans and direct crew sourcing activities.
  • Manage the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all company, state, and federal workplace regulations.

Success Measures
  • Achievement of restaurant annual operating plans.
  • Margin improvement over previous year sales growth.
  • Weekly/period restaurant performance in sales, labor, and COGS.
  • PRC results and DISSAT scores.
  • Learning zone certification levels, crew turnover, and staffing levels.

Qualifications
  • High school diploma or GED.
  • Supervisory experience in either a food service or retail environment.
  • Demonstrated ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.



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