Customer Service Representative

4 weeks ago

Des Plaines, Illinois, United States Life Fitness Full time
About the Opportunity

We are seeking a highly skilled and motivated Technical Customer Support Associate to join our Customer Service and Support (CSS) Team at Life Fitness. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our domestic, international, commercial, and consumer customers.

Key Responsibilities
  • Respond to customer contacts via inbound Automatic Call Distributor (ACD) calls and system and internal emails.
  • Provide professional, stellar quality service to customers, promoting positive customer relations while maintaining the highest standards of ethics, quality, and service.
  • Maintain contact with National Commercial and Consumer accounts via phone, email, and fax contact and business correspondence.
  • Explain and administer company policies and procedures pertaining to customer service.
  • Cross-functionally work closely with Management, Field Service internal and external support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved.
Requirements
  • Minimum 2 years related experience in a customer service and/or call center environment dealing with external customers.
  • Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment highly preferred.
  • Mechanical aptitude or good understanding of mechanics preferred.
  • Familiarity with fitness equipment and parts a plus, but not required.
  • Excellent verbal and written communication skills.
  • High level of detail orientation.
  • Experience with Microsoft Word, Excel, and Oracle preferred.
  • Projects a positive, proactive, and very helpful attitude.
  • Takes initiative to complete tasks with urgency and accuracy.
  • Participates as a team player.
  • Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis.
  • Able to multi-task successfully.
  • Able to work independently with minimal direct supervision.
  • Responds to customers and colleagues in a professional and courteous manner.
  • Must be flexible and adapt quickly to change.
  • High school diploma or GED required; Bachelor's degree preferred.
What We Offer

Life Fitness takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process.

Life Fitness is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

  • Customer Service Representative

    1 week ago

    Des Plaines, Illinois, United States Wheels, LLC Full time

    Job Description:OVERVIEWA Customer Service Representative is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements, and company policy across the core products supported in the call center.The representative will answer inbound calls and make outbound calls in an exceptional service manner...

  • Customer Service Representative

    2 weeks ago

    Des Plaines, Illinois, United States Staffmark Group Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at a dynamic freight forwarding company in Des Plaines, IL.About the RoleAs a Customer Service Representative, you will be responsible for delivering exceptional customer service to internal and external customers, working...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, Illinois, United States Staffmark Group Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Staffmark Group. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to internal and external customers, working collaboratively with colleagues, and providing...

  • Customer Service Representative

    2 weeks ago

    Des Plaines, Illinois, United States Unique Repair Services. Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unique Repair Services, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through phone, email, and chat support. The ideal candidate...

  • Customer Service Representative

    1 week ago

    Des Plaines, Illinois, United States U-Haul Full time

    Customer Service Representative Job SummaryU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and...

  • Customer Service Representative

    4 weeks ago

    Des Plaines, Illinois, United States Wintrust Financial Full time

    Customer Contact Center RepresentativeWintrust Financial is seeking a highly skilled Customer Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Solve customer inquiries, complaints,...

  • Customer Service Representative

    7 days ago

    Des Plaines, Illinois, United States Staffmark Group Full time

    We are seeking a skilled Customer Service Representative to join our team at a dynamic freight forwarding company in Des Plaines, IL. As a Customer Service Representative, you will be responsible for delivering top-notch service to internal and external customers, working collaboratively with the team, and providing timely communications and instructions.Key...

  • Customer Service Representative

    4 weeks ago

    Des Plaines, Illinois, United States Staffmark Group Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at Staffmark Group. As a key member of our team, you will be responsible for delivering exceptional customer service to internal and external customers, working collaboratively with colleagues, and providing timely communications and...

  • Customer Service Representative

    2 weeks ago

    Des Plaines, Illinois, United States U-Haul Full time

    Join U-Haul as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to our valued...

  • Customer Service Representative

    2 weeks ago

    Des Plaines, Illinois, United States Staffmark Group Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Staffmark Group. As a key member of our customer service team, you will be responsible for providing exceptional service to internal and external customers, working collaboratively with colleagues, and assisting...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 641 West Golf RoadJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    6 days ago

    Des Plaines, Illinois, United States Culligan Full time

    About Culligan: As a leading provider of innovative drinking water solutions, Culligan is committed to delivering exceptional customer experiences. We're seeking a highly skilled Customer Service Representative to join our team and play a key role in driving our sales and customer service efforts.Responsibilities:Manage all levels of sales administration,...

  • Customer Service Representative

    6 days ago

    Des Plaines, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a welcoming and engaging experience.Take...

  • Customer Service Representative

    4 weeks ago

    Des Plaines, Illinois, United States Hector Fabregas - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions.ResponsibilitiesDevelop and...

  • Customer Service Representative

    2 months ago

    Des Plaines, Illinois, United States Jimmy John Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Sales representative at Jimmy John's. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcome to our...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, Illinois, United States Culligan Full time

    About Zip WaterAt Zip Water, we're a global leader in instant filtered boiling, chilled, and sparkling water appliances. With a rich history dating back to 1947, we've been innovating and perfecting our drinking water technology for decades. Our products can be found in thousands of homes and offices worldwide, and we're proud to have launched the Zip...

  • Customer Service Representative

    2 months ago

    Des Plaines, Illinois, United States Tapestry Full time

    Kate Spade New York is seeking a Sales Associate to represent the brand and lifestyle to guests through sales competency and exceptional guest service.Key Responsibilities:Achieve sales goals and drive revenue growthDevelop and maintain product knowledge to provide expert advice to guestsDeliver exceptional guest service and create a memorable brand...

  • Customer Service Representative

    1 month ago

    Des Plaines, Illinois, United States Life Fitness Full time

    About the OpportunityWe are seeking a highly skilled and customer-focused individual to join our Customer Service and Support team as a Technical Customer Support Associate. In this role, you will be responsible for providing exceptional customer service to domestic, international, commercial, and consumer customers, as well as Life Fitness sales...

  • Customer Service Representative

    2 months ago

    Des Plaines, Illinois, United States Oakton College Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented student employee to join our team at Oakton College. As a Customer Service Representative, you will be responsible for providing exceptional customer service to students, faculty, and staff, while also assisting with cash handling and data entry tasks.Key ResponsibilitiesProvide customer...

  • Customer Service Representative

    5 days ago

    Des Plaines, Illinois, United States Susan Palkovic - State Farm Agent Full time

    ROLE DESCRIPTION: Our agency is seeking a detail-oriented and customer-focused professional to support insurance agents in gaining and keeping customers. As an Account Associate with our agency, your dedication to client relations, sales-mindedness, and ability to work in a fast-paced environment make you an ideal candidate for this position. Your...