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Field Services Technician II

2 months ago

Lakewood, New Jersey, United States DAS Health Full time
{"title": "Field Services Technician II", "description": "Job Summary

DAS Health is seeking a skilled Field Services Technician II to provide on-site technical support for a healthcare client in Lakewood, NJ. As a key member of our team, you will be responsible for remote break-fix, asset management, technical solutions, and sales investigations.

Key Responsibilities
  • Update Salesforce and Sharepoint with daily activities.
  • Maintain and assist all clients, as needed.
  • Undergo ongoing MSP product training, support new products, and become proficient in all aspects.
  • Act as a backup for all clients not in their zone.
  • Citrix User Support and Administration.
  • Other duties, as assigned.
Requirements
  • A bachelor's degree in information science, Computer Science, Engineering, or equivalent degree is preferred.
  • Minimum of 3 years of technical experience is required.
  • Citrix End user support and administration.
  • Availability to travel to local offices, as needed.
  • Firm understanding of small/medium business technology and business acumen related to small/medium businesses.
  • Excellent writing and communication skills.
  • Demonstrated ability to create comprehensive technology analysis documents, instruction sheets, and process documentation for current and potential programs.
  • Ability to facilitate technical meetings and convey technical information to non-technical staff.
  • Proactive communicator with all levels of staff and management with the ability to maintain open communication with others.
  • Self-motivated with exceptional customer service orientation and dedication to meeting deadlines.
  • Excellent organization, time management, and analytical skills.
  • Proven history of balancing multiple priorities and the ability to adapt and change focus as deadlines or customer needs shift.
  • Embrace accountability and encourage others around them to do the same.
  • Excellent time management skills and familiarity with time tracking.
What We Offer
  • Competitive pay with discretionary bonus opportunities.
  • Flexible Time Off.
  • Continued Education Reimbursements.
  • Company Paid Health Benefits for employees and family.
  • 401k with Employer Match.
  • Mental Health Services.
  • Parental Leave.
About DAS Health

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals, and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals, and personal service, empowering our clients to deliver more patient-centric care, protect their earnings, and increase profitability.

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