Nighttime Hospitality and Guest Services Specialist

2 months ago


Philadelphia, Pennsylvania, United States Planned Companies Full time
Job Summary

Planned Companies is seeking a motivated and courteous Front Desk Associate to provide exceptional customer service and create a welcoming experience for tenants, guests, and vendors.

Key Responsibilities:
  • Greeting and Announcements: Greet and announce visitors, tenants, and guests upon entering the building, providing direction and assistance as needed.
  • Relationship Building: Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations.
  • Reservation and Appointment Scheduling: Schedule reservations and appointments at local restaurants, businesses, hotels, and entertainment venues.
  • Event Planning: Plan and organize on-site events, ensuring seamless execution and exceptional guest experiences.
  • Local Guidance: Provide direction, referrals, and access to local entertainment, dining, retail shopping, sporting events, tourist attractions, and car services.
  • Logistics and Administration: Document, secure, and track mail, deliveries, and vendor services at designated areas, while maintaining and controlling keys and access cards.
  • Communication: Answer telephones, monitor the lobby, and respond to inquiries in a professional and courteous manner.
Requirements:
  • Customer Service Experience: 3+ years of customer service experience, with a passion for providing a warm and welcoming hello to everyone.
  • Communication Skills: Excellent written and verbal communication skills, as well as basic computer skills.
  • Local Knowledge: Knowledge of local attractions and establishments, with the ability to provide recommendations and guidance.
  • Interpersonal Skills: Polite, friendly, self-assured, and able to multitask with good time-management skills.
  • Physical Demands: Ability to lift up to 50lbs when needed.
Benefits:
  • Medical, Dental, and Vision Benefits: Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision, and other ancillary benefits.
  • 401K Plan: All employees (full-time and part-time) are eligible to participate in the company's 401K plan, which includes an employer match.

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