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Regional Customer Support Coordinator

2 months ago

Princeton, New Jersey, United States TalentPlug LLC Full time

Position: Area Customer Service Coordinator

Contract Duration: 3 months with potential for permanent placement

Essential Requirements:

  • Candidate must be fully vaccinated.
  • Possession of a valid, clean driving license along with dependable transportation and minimum required auto insurance coverage.
  • Driving is necessary for site commutes.

Overview:

  • The ideal candidate will be a dependable self-starter, able to work independently, eager to learn, and maintain a positive demeanor. Experience in mailroom operations, shopping, receiving, or printing is advantageous, along with proficiency in Microsoft 365 applications.
  • Preference for candidates residing in proximity to the designated service area.
  • Physical tasks may include lifting, standing, and walking.
  • Some locations may necessitate travel between various buildings.
  • Printing tasks may require prolonged standing.
  • Certain sites may involve work in warehouse loading docks during shipping and receiving operations.
  • Ability to lift up to 50 pounds is required.
  • This role encompasses multiple locations, serving various clients.
  • Parking arrangements will vary by location and may be reimbursed.

Daily Responsibilities:

  • Key skills include: Mailroom operations, Shipping and Receiving, troubleshooting printing equipment, and Copy/Print tasks.
  • Personnel will operate at various client sites, both independently and under supervision. Training will be provided.
  • Capability to resolve minor printer issues and a general understanding of office printing equipment is essential.
  • Mailroom duties, including the management of incoming and outgoing mail per site requirements.
  • Reception and hospitality functions may involve answering and redirecting calls, scheduling conference rooms via Outlook, and engaging with clients through Outlook, Microsoft TEAMS, Zoom, and in-person interactions. Responsibilities also include greeting visitors, assisting with kitchen supply management, and maintaining cleanliness in communal areas.
  • Employees may be reassigned to different sites throughout the day.
  • Work hours may vary based on location: typical shifts are from 7am to 4pm, 8am to 5pm, or 9am to 6pm.
  • Occasional overtime may be necessary.
  • Standard workweek is Monday through Friday.
  • Candidates should be available for shifts between 7am and 7pm.

Job Duties and Responsibilities:

  • Act as a vital member of the service team, supporting daily operations for all contracted services at client accounts within a specified area.
  • Provide coverage for absences or vacations of onsite personnel, which may include site management duties.
  • May need to report to alternate sites as required, which could involve walking, driving, or using public transport, potentially leading to longer commute times.
  • Assist management in process enhancement, procedural testing, and validation, ensuring compliance with operational best practices.
  • Support Field Implementation Managers in the onboarding of new client accounts and service expansions.
  • Help onboard new team members and facilitate cross-training among peers.
  • Contribute to the development of Site Procedure Guides and share best practices across the geographical area.
  • Regularly review Site Procedures Guides at various locations for accuracy and compliance.
  • Conduct daily inspections of site services and ensure compliance with safety standards for clients and customers.
  • Foster a customer-centric environment.
  • Responsible for escalating client issues to management and supporting resolution efforts.
  • Communicate effectively and respond promptly to inquiries from clients and end-users.
  • When applicable, accurately submit monthly expenses in a timely manner, adhering to proper coding requirements.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • High school diploma required, with at least 12 months of relevant work experience.
  • Post-secondary education is encouraged and preferred.
  • Intermediate proficiency in Microsoft 365 applications, communication tools (Microsoft TEAMS, Zoom, WebEx), and folder management is necessary.
  • Experience in mailroom operations, reception, hospitality, and print production is preferred.

Knowledge, Skills, and Abilities:

  • All candidates must demonstrate the following abilities and skills:
  • Ability to work collaboratively in a team environment while fostering positive relationships with colleagues.
  • Capability to work effectively with or without supervision.
  • Adaptability to changing circumstances, with a strong sense of urgency and motivation.
  • Basic mathematical skills.
  • Ability to make sound decisions and take action to resolve issues.
  • Capacity to perform repetitive tasks while maintaining quality and output standards.
  • Commitment to tasks, demonstrating persistence in completing specific actions.
  • Excellent verbal communication skills, able to present information clearly in various situations.
  • Ability to comprehend and convey written and verbal instructions effectively.
  • Skill in resolving customer-related issues and troubleshooting problems.

Working Conditions and Physical Demands:

  • Typically situated in an office or warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
  • Work assignments are diverse, requiring interpretation and application of complex materials and instructions.
  • Regular exposure to conditions that may result in minor injuries.
  • Physical effort may be required, including long periods of standing, walking, bending, reaching, and lifting items weighing up to 50 lbs.
  • Moderate dexterity is necessary for regular use of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
  • Specific vision abilities required include close vision.
  • While most assignments are Monday through Friday, flexibility in scheduling is essential, as some sites may operate outside standard hours.
  • Frequent local travel is expected.
  • Ability to cover sites within a 40-50 mile radius is required.
  • Possession of a valid, clean driving license along with reliable transportation and minimum required auto insurance coverage is essential.

Required Skills:

  • Mailroom operations
  • Ordering and inventory management