Hotel Operations Director

3 weeks ago


Costa Mesa, California, United States Remington Full time
Job Description

We are seeking a skilled Hotel Operations Director to join our team at Remington. In this role, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities:

  • Anticipate and respond to guest needs, maintaining positive relationships through prompt and professional communication.
  • Manage front office staff, including interviewing, hiring, training, and scheduling associates to ensure excellent service delivery.
  • Resolve guest complaints efficiently, using creative problem-solving skills to achieve satisfaction.
  • Accurately operate the MICROS system, handling daily transactions and special requests with precision.

Requirements:

  • A high work ethic, self-initiative, and independent judgment to prioritize tasks effectively.
  • Ability to work varying schedules to meet business demands, focusing on task completion despite interruptions.
  • A passion for teamwork and delivering exceptional guest experiences.

Compensation: The estimated annual salary for this role is between $75,000 and $80,000, reflecting your value to our organization.



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