Delivery Operations Manager

1 week ago

Clarksville, Tennessee, United States Sysco Full time
Job Summary

This is an Operations position responsible for supervising and directing the activities associated with delivery. Key responsibilities include collaborative direction to delivery supervisory staff, specific direction to drivers, routing, safety, and compliance.

Responsibilities
  • Supervise the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
  • Analyze live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
  • Supervise labor hours and direct labor activities to stay within budget.
  • Recommend work schedules, including stop changes, classification changes, customer open/close times, window expectations, and provide to the appropriate person for necessary changes.
  • Supervise the proper selection and utilization of company assets in support of the delivery department.
  • Coordinate required repairs with proper departments as necessary.
  • Review delivery productivity reporting to the appropriate supervisor for review and efficiency ideas, cost reduction measures, and assist with implementation of delivery changes.
  • Interpret, train, and consistently apply company policies, protocols, and procedures, including but not limited to food safety, DOT, record keeping, performance expectations, and safe work methods.
  • Communicate with Sales Management and Marketing Associates via email and maintain current communications board data to collaboratively resolve any customer or delivery opportunities or issues.
  • Communicate proactively with drivers and direct activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives.
  • Coordinate efforts with Transportation Road Supervisors and with Safety Trainer to ensure consistent training, conducting associate observations, updating preferred work methods, timely accident investigations to determine root causes, and routine safety inspections.
  • Make recommendations for disciplinary action and/or behavior modification where required based on a consistent review of performance data metrics.
Requirements
  • Ability to successfully engage and lead individual and team discussions and meetings.
  • Capable of working with peers and associates from other departments, operating companies, and Corporate in a proactive and constructive manner.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Working knowledge of Federal Motor Carrier Safety Regulations.
  • Ability to work in a disciplined manner and capable of following established procedures, practices, and comply with local, state, and federal regulations.
  • Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
  • Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental publications.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs.
  • Must have excellent computer skills.
  • Ability to read, comprehend, write, and speak English.
  • Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Education and Experience
  • High school diploma or general education degree (GED)
  • Two or four-year college degree in Business Management, Supply Chain Management, or similar major preferred
  • One to three years related experience and/or training; or equivalent combination of education and related experience
Certificates, Licenses, and Registrations
  • Complete a Sysco approved defensive driving program
  • HazMat certification preferred

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