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Operations Coordination Specialist

2 months ago

Chicago, Illinois, United States Evangelical Lutheran Church in America Full time

Job Type

Full-time

About the Evangelical Lutheran Church in America (ELCA)

The ELCA is a prominent Christian denomination in the United States, comprising 3 million members across over 8,700 congregations nationwide and in the Caribbean region. With a mission to embody the transformative power of God's grace and love, the ELCA aims to be an inclusive, vibrant, and interconnected church that introduces individuals to Jesus, fostering community, justice, and love.

The national office, known as the Lutheran Center, is situated in Chicago, Illinois, where a dedicated team of 400 professionals, under the guidance of the Presiding Bishop, serves as administrators, advisors, conveners, partners, and resource providers for the ELCA and its various ministries. This team leads national, domestic, and global initiatives, including Lutheran Disaster Response, ELCA World Hunger, Service & Justice, Christian Community and Leadership, and Innovation. Additionally, the office houses five separately incorporated ministries: The Mission Investment Fund of the ELCA, Women of the ELCA, Lutheran Men in Mission, the ELCA Foundation, and the ELCA Federal Credit Union.

About the Mission Investment Fund

The Mission Investment Fund (MIF), a financial ministry of the ELCA, is dedicated to supporting the establishment and growth of ELCA congregations, synods, and affiliated ministries by providing loans for capital projects. To finance these loans, MIF offers a range of investment opportunities to ELCA members, congregations, and ministries. The ELCA Federal Credit Union (FCU) also provides financial products and services to ELCA members, pastors, congregations, synods, affiliated ministries, and their employees, including low-cost loans, deposit accounts, credit cards, and other financial solutions within a cooperative, not-for-profit framework.

Core Values

MIF's core values are deeply rooted in Christian faith, Lutheran traditions, and our identity as a ministry of the ELCA:

  • Integrity
  • Customer Focus
  • Inclusion and Diversity
  • Faithful Stewardship
  • Courage and Openness to Change

Position Overview

The Operations Coordination Specialist is tasked with managing all daily processing functions, ensuring that departmental objectives are achieved by effectively coordinating the electronic workflow within the department. Reporting to the Servicing Manager, this role involves providing comprehensive assistance to both internal and external clients regarding electronic transactions and inquiries, ensuring timely and precise execution of tasks, and maintaining seamless operations.

This is a full-time, regular, exempt (salaried) position based in Chicago, with a hybrid work model. The role requires in-office presence on a weekly basis, typically 2-3 days per week, with potential for additional days during meetings and events.

Candidates must reside within the United States or the District of Columbia and be authorized to work lawfully in the United States. In compliance with federal regulations, all hires will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification documentation upon hire.

Key Responsibilities

  1. Oversee batch and file processing operations, ensuring timely and accurate completion of daily tasks.
  2. Manage return item processing, including the identification, documentation, and resolution of returned transactions.
  3. Facilitate wire transfers, verifying details for accuracy and compliance with regulatory standards.
  4. Supervise end-of-day balancing and processing, ensuring all transactions are accurately recorded and discrepancies are promptly addressed.
  5. Perform back-office functions, including returning deposited items and providing debit card support.
  6. Reconcile accounts for exception items, identifying and correcting discrepancies to maintain accurate financial records.
  7. Process ACH transactions, ensuring compliance and timely posting to customer accounts.
  8. Investigate and resolve complex account issues, utilizing analytical skills to address customer inquiries and rectify discrepancies.
  9. Execute other duties as assigned.

Qualifications

  1. 5+ years of back-office experience in a financial institution.
  2. Expertise in deposit operations and knowledge of compliance banking regulations.
  3. Proficient in MS Office applications, including Word, Excel, Windows, Outlook, and Internet, with the ability to quickly adapt to new technologies.
  4. Detail-oriented with excellent organizational and problem-solving abilities.
  5. Familiarity with Office of Foreign Assets Control (OFAC) and Customer Identification Program (CIP) regulations.
  6. Strong customer service skills and the ability to collaborate effectively across departments.
  7. Basic knowledge of accounting principles is advantageous.

Education and Certifications

Bachelor's degree is preferred.

Physical Requirements

While performing the duties of this position, the employee is regularly required to communicate verbally and audibly, use hands and fingers to operate a computer and telephone. This role necessitates prolonged periods of sitting. Occasionally, the employee may need to lift boxes or materials weighing up to 15 pounds. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Travel Requirements

N/A

Benefits

MIF offers a competitive benefits package for eligible employees, including employer-paid health premiums, health and dependent care flexible spending accounts (FSAs), a health savings account (HSA) with employer contributions, life insurance, and a significant employer contribution to a 403(b) retirement plan (no match required). Additionally, a generous paid time-off policy is provided, including 11 paid holidays. All benefits commence on the employee's start date.

Salary Range

$44,000 - $61,600 annually