Service Coordinator

2 days ago


Yorba Linda, California, United States Rite-Hite Full time
Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Arbon Equipment - A Rite-Hite Company. As a Service Coordinator, you will play a critical role in ensuring the efficient and timely delivery of service and planned maintenance activities to our customers.

Key Responsibilities:
  • Create and manage work orders, ensuring all necessary information is included for completion.
  • Schedule and coordinate service and PMP work, maximizing technician efficiency and productivity while maintaining district profitability.
  • Provide exceptional customer service, responding to incoming requests and directing information as needed.
  • Secure purchase orders for incoming service work and review work orders for prevailing wage requirements.
  • Generate work packages and schedule technicians for service, repair, and PMP jobs, adjusting schedules as needed.
  • Track and update job progress, monitoring for timely completion and addressing any issues that may hinder completion.
  • Review and close work orders, ensuring correct prices and costs have been applied.
  • Provide backup administrative support, including answering phones, filing, and preparing quotes.
Requirements:
  • High school diploma or equivalent required.
  • Computer skills and 10-key calculator skills essential.
  • Excellent organizational and professional phone skills required.
  • Prior scheduling experience preferred.
What We Offer:

Arbon Equipment - A Rite-Hite Company offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and a retirement savings plan with company match and profit sharing.

We are an Equal Opportunity/Affirmative Action employer and provide a drug-free workplace for our customers and employees.



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