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Customer Service Representative

1 month ago

Fort Worth, Texas, United States Rent-A-Center Full time
{"title": "Customer Account Representative", "description": "Job Summary

At Rent-A-Center, we're committed to creating a diverse and inclusive work environment where our customers can thrive. As a Customer Account Representative, you'll play a vital role in providing exceptional customer experiences and making a meaningful impact in our customers' lives.

Key Responsibilities
  • Deliver outstanding customer service through "white glove" service with a servant's heart in our stores and in customers' homes.
  • Provide customers with access to high-quality goods that enhance their quality of life.
  • Process new rental orders and handle customer inquiries with professionalism and empathy.
  • Collaborate with colleagues to maintain a clean and organized store environment.
  • Participate in deliveries and pickups, ensuring safe and compliant loading and unloading of products.
Requirements
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Valid state driver's license and good driving record.
  • Ability to lift and move product such as furniture, electronics, and appliances.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Seeking a career with growth opportunities.
  • Desire to improve our customers' lives.
  • Hunger to learn the business.
  • Grit and determination.
Physical Demands

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

Work Schedule

This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours. Sundays off along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs.

", "lang_code": "en"}