Customer Service Representative
21 hours ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.
Key Responsibilities
- Provide excellent customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
- Maintain a clean and organized store environment, including the sales floor, checkout lanes, and surrounding areas.
- Stay up-to-date on all merchandise promotions, advertisements, and product information, and assist members with finding products and answering questions.
- Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience for members.
- Perform other duties as assigned, including working in other departments as needed.
Requirements
- Basic math skills and ability to handle cash and credit card transactions accurately.
- Prior customer service or sales experience preferred.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
Working Conditions
- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
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