Member Services Representative

5 days ago


Pleasanton, California, United States SYUFY GROUP Full time

Villa Sport Fitness offers an exciting opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together.

About the Role

The purpose of this position is to provide consistent five-star service to members, guests and staff. The Member Services Associate will also provide accurate information regarding all areas of club operations and uphold all Member Services Desk policies and procedures.

Key Responsibilities
  • Provide exceptional customer service to members and guests
  • Answer phone calls and respond to emails in a timely manner
  • Maintain accurate records and reports as required
  • Upsell and promote services and programs to increase revenue
Requirements
  • Bachelor's degree or equivalent experience
  • 1-2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer
  • $16.00-$17.30 hourly based upon relevant experience to the role
  • 401K with dollar for dollar match up to 4%
  • Complimentary club membership
  • Discounts on club products and services
  • Flexible scheduling


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