Full-Time Stockroom Operations Manager

13 hours ago

Hacienda Heights, California, United States Kohl's Full time
About the Role

In this key leadership position, you will oversee store operational processes, supervising and guiding associates to deliver exceptional customer service and operational efficiency.

You will be responsible for teaching, coaching, and developing associates while ensuring the timely and accurate completion of all operational processes focused on consistent execution and operational efficiency.

Key Responsibilities
  • Execute sound operational processes, including freight unload, receiving, processing product, stockroom management, and omni-channel fulfillment.
  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
  • Maintain appropriate levels of product on the sales floor by processing incoming freight, managing an accurate stockroom, and directing floor replenishment as necessary based on sell-through and seasonal changes.
  • Support the training processes for new hires on the operations team, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards, and how to leverage Kohl's tools and resources.
  • Support and partner with the merchandising team in-store on merchandising incoming product, ensuring partnership on product placement and brand standards.
Supervisor Responsibilities
  • Leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture.
  • Exercising good judgment and taking appropriate actions as needed.
  • Modeling, guiding, and providing direction to associates.
  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
  • Supporting strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
  • Preventing loss by educating associates, monitoring daily store activity, and product protection standards, and partnering with Loss Prevention.
  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty.
  • Using key performance indicators (KPIs) to make informed business decisions that drive overall store results.
  • Accomplishing multiple tasks within established timeframes.
  • Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines.
  • Maintaining adherence to company safety policies for the safety of all associates and customers.
  • Key holder responsibilities include opening and closing store processes and providing direction to associates.
Requirements
  • Must be at least 18 years of age or older.
  • Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals.
  • Strong verbal/written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.
Preferred
  • 2 years of experience in retail or a similar industry.
Benefits

Kohl's offers a variety of benefits to associates, including WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision, and other short and long-term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans, and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts, and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family, or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

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