Customer Support Group Leader
3 weeks ago
We are seeking a Customer Support Group Leader to oversee our support team at LyteSpeed Business Solutions. As a key member of our team, you will be responsible for guiding the support team, ensuring customer satisfaction, and promoting effective communication among team members.
Main Responsibilities:
- Directing the support team to ensure timely completion of customer tickets
- Maintaining high-level expertise in customer support ticket systems, preferably with Autotask knowledge
- Fostering strong relationships with customers and internal teams through excellent communication
- Establishing a positive leadership style that encourages accountability and teamwork within the support team
- Collaborating with the sysadmin network group for smooth ticket escalation processes
The ideal candidate should possess:
- A minimum of several years of experience working in a customer support ticket system, preferably with Autotask knowledge
- Intermediate administrative knowledge of Microsoft 365 tenants
- Intermediate networking experience including TCP/IP knowledge and connectivity troubleshooting
- Strong knowledge of the Windows desktop Operating System, configuration, and troubleshooting
We offer a supportive work environment and opportunities for professional growth and development. Our company values teamwork, mutual respect, and open communication among colleagues.
About UsLyteSpeed was founded in 1995 as a Managed Service Provider (MSP) and has since become a reputable business solutions provider. We prioritize employee growth, teamwork, and continuous learning within our organization.
Estimated salary: $90,000 - $115,000 per year based on location and industry standards.
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