Automotive Customer Experience Expert
3 days ago
**About Valvoline Instant Oil Change**
We are a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first and last point of contact for our customers, responsible for delivering a positive and memorable experience.
**Key Responsibilities**
* Deliver exceptional customer service, ensuring a warm and welcoming experience for every guest
* Present oil change options and additional services, using your knowledge of our products and services to build trust and loyalty
* Evaluate customers' needs, working quickly and efficiently to meet their requirements
* Provide hands-on assistance under the hood as needed, demonstrating your expertise and confidence
* Master our products, services, and company knowledge, staying up-to-date on the latest developments and innovations
**Requirements**
* Effective interpersonal and oral communication skills, with the ability to build strong relationships with customers and colleagues
* Friendly and approachable demeanor, with a passion for delivering exceptional customer experiences
* Eagerness to learn and grow, with a willingness to take on new challenges and responsibilities
* Ability to occasionally lift up to 50 pounds, with full mobility and the ability to work with your hands above your head
* English fluency in reading, writing, and speaking
**What We Offer**
* Competitive weekly pay and flexible work schedule
* On-the-job training and development opportunities
* Company-provided uniforms and tools
* A commitment to promoting from within and supporting career growth and development
* A safe and inclusive work environment, with a focus on employee well-being and satisfaction
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