Automotive Customer Experience Expert

3 days ago


McMinnville, Oregon, United States Valvoline Instant Oil Change Full time

**About Valvoline Instant Oil Change**

We are a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first and last point of contact for our customers, responsible for delivering a positive and memorable experience.

**Key Responsibilities**

* Deliver exceptional customer service, ensuring a warm and welcoming experience for every guest

* Present oil change options and additional services, using your knowledge of our products and services to build trust and loyalty

* Evaluate customers' needs, working quickly and efficiently to meet their requirements

* Provide hands-on assistance under the hood as needed, demonstrating your expertise and confidence

* Master our products, services, and company knowledge, staying up-to-date on the latest developments and innovations

**Requirements**

* Effective interpersonal and oral communication skills, with the ability to build strong relationships with customers and colleagues

* Friendly and approachable demeanor, with a passion for delivering exceptional customer experiences

* Eagerness to learn and grow, with a willingness to take on new challenges and responsibilities

* Ability to occasionally lift up to 50 pounds, with full mobility and the ability to work with your hands above your head

* English fluency in reading, writing, and speaking

**What We Offer**

* Competitive weekly pay and flexible work schedule

* On-the-job training and development opportunities

* Company-provided uniforms and tools

* A commitment to promoting from within and supporting career growth and development

* A safe and inclusive work environment, with a focus on employee well-being and satisfaction



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