Rental Customer Service Representative
9 hours ago
We are seeking a highly organized and customer-focused individual to join our team as a Rental Customer Service Representative. This role will be responsible for assisting with rental customer service in both booking and execution of parties / rentals / group visits offered within the Elk Grove Park District.
Key Responsibilities- Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
- Clearly communicate knowledge of offerings of all parties/groups/facility rentals to customers.
- Process transactions accurately in RecTrac (web-based software) and handle cash and accounting processes.
- Update communication management systems daily and coordinate appointments with clients, prepare and manage room reservations, contracts, and related documents.
- Assist with staff updates regarding schedule changes and tasks, and ensure customer needs are met and issues communicated to appropriate staff promptly.
- Monitor and evaluate execution of parties/group and facility rentals, as assigned, and perform weekly inventory and observations within the department.
- High school diploma and prior customer service or sales experience required.
- Excellent organizational and communication skills, with the ability to work effectively in a team environment.
- Knowledge of overall party and rental management, with an emphasis on packages, pricing, and customer service.
- Ability to demonstrate effective decision-making and problem-solving skills, with a focus on providing excellent customer service.
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