EAP Care Advocate
3 weeks ago
CuraLinc Healthcare is a rapidly growing organization that seeks highly skilled mental health professionals to fill the role of EAP Care Advocate. This full-time, remote position involves providing in-the-moment telephonic and digital support to program participants, as well as personalized guidance and advocacy throughout their mental health care journey.
Key Responsibilities:
- Provide guidance, support, consultation, and referrals to covered employees and dependents
- Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
- Develop individualized care plans to address unique clinical and sub-clinical needs for each participant
- Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
- Provide mental health advocacy and navigation to participants in need of higher levels of care
- Assist with referrals to other employer-sponsored health management resources, when appropriate
- Conduct active case management, including treatment plan reviews
- Perform timely follow-up with participants to ensure connection to care, program satisfaction, and determine the outcome and impact of EAP services
- Maintain accurate and complete records in compliance with HIPAA, ethical, and departmental guidelines
Requirements:
- Master's degree in a mental health discipline (e.g. social work, counseling, marriage and family therapy)
- Relevant post-graduate clinical experience
- Clinical licensure
- Familiarity and comfort with technology to train and work remotely (e.g. Microsoft Office Suite, contact management systems, web-based software, soft phone)
- Strong reasoning ability – capacity to collect data, establish facts, define problems, and draw valid conclusions
- Ability to thrive in a fast-paced, fully remote work environment
- Prior EAP and/or case management experience a plus
This is a salaried role with a robust benefits package, including 100% company-paid single-tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.
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