Dining Experience Ambassador
2 weeks ago
Job Summary:
As a key member of the Greensboro Country Club team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests. Your primary responsibilities will include greeting and seating members and their guests, managing reservations, and maintaining a smooth and efficient environment.
Key Responsibilities:
- Guest Reception: Greet members and their guests with a friendly and professional demeanor, and manage the flow of guests to maintain a positive atmosphere.
- Seating and Reservations: Efficiently seat guests according to their preferences and availability, and manage reservation systems and waitlists to ensure smooth seating operations.
- Customer Service: Address member inquiries, concerns, and special requests with professionalism and courtesy, and ensure all guests receive prompt and attentive service.
- Communication: Coordinate with servers, kitchen staff, and management to ensure timely and accurate service, and relay important information between members and staff.
- Maintenance: Maintain a clean and organized host area, and ensure menus and other materials are in good condition and readily available.
- Problem Resolution: Handle guest complaints or issues with empathy and resolve them in a manner that ensures guest satisfaction.
- Compliance: Adhere to health and safety regulations and maintain a clean and sanitary work environment.
Qualifications:
- Experience: Previous experience in a similar role is preferred but not required.
- Skills: Excellent verbal communication and interpersonal skills, ability to handle multiple tasks and prioritize effectively.
- Attributes: Friendly, outgoing personality with a strong focus on customer service, ability to remain calm and professional in a fast-paced environment.
- Availability: Flexibility to work evenings, weekends, and holidays as needed.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Capable of lifting and carrying items up to 20 pounds.
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