Front End Ambassador

2 weeks ago


Greensboro, North Carolina, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Front End Ambassador to join our team at Michaels Stores. As a Front End Ambassador, you will play a critical role in providing exceptional customer service, promoting our rewards program, and ensuring a seamless checkout experience for our customers.

Key Responsibilities
  • Provide fast and friendly customer service, assisting customers with their shopping needs and promoting our rewards program
  • Engage customers on the benefits of our rewards program and private label credit cards, and complete enrollments
  • Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unloading, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment

Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks. The Frame shop contains a glass cutter and heat press, and work hours may include nights, weekends, and early mornings.

Benefits

Michaels Stores offers a comprehensive benefits package, including competitive pay, opportunities for professional growth and development, and a supportive work environment. To review a comprehensive list of benefits, please visit our website.


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