Front End Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused Front End Ambassador to join our team at Michaels Stores. As a Front End Ambassador, you will play a critical role in providing exceptional customer service, promoting our rewards program, and ensuring a seamless checkout experience for our customers.
Key Responsibilities- Provide fast and friendly customer service, assisting customers with their shopping needs and promoting our rewards program
- Engage customers on the benefits of our rewards program and private label credit cards, and complete enrollments
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unloading, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks. The Frame shop contains a glass cutter and heat press, and work hours may include nights, weekends, and early mornings.
BenefitsMichaels Stores offers a comprehensive benefits package, including competitive pay, opportunities for professional growth and development, and a supportive work environment. To review a comprehensive list of benefits, please visit our website.
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