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Customer Service Representative

2 months ago

Rutherford, New Jersey, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities:
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and profitability
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, adhering to visual standards and merchandising guidelines
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 18 years of age; legally authorized to work in the country of employment
  • Ability to read, write, comprehend, and communicate in English and Spanish
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Availability to work a variety of shifts, including evenings and weekends
Preferred Qualifications:
  • Valid driver's license; reliable transportation
  • Previous experience in sales, customer service, or retail
  • Knowledge of paint and paint-related products
  • Experience operating tinting and mixing equipment