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Restaurant Operations Manager

2 months ago

Shelby, Michigan, United States Boston Pizza Restaurants Full time
About the Role

As a seasoned Restaurant Operations Manager, you will be responsible for overseeing the day-to-day activities of our kitchen team at Boston Pizza Restaurants. Your primary objective will be to ensure seamless operations, exceptional guest service, and adherence to culinary and service standards.

Key Responsibilities
  • Team Leadership: Foster a positive and productive work environment, promoting a culture of excellence and teamwork among your team members.
  • Guest Satisfaction: Develop and implement strategies to guarantee guest satisfaction, driving sales growth and loyalty through exceptional culinary experiences.
  • Staff Management: Create and manage schedules, ensuring adequate staffing levels to meet service objectives and budgeted targets.
  • Food Safety and Quality: Maintain high standards of food safety, quality, and presentation, adhering to health audit requirements and operational standards.
  • Compliance and Risk Management: Ensure compliance with occupational health and safety standards, implementing necessary security measures to safeguard guests, employees, and the restaurant.
  • Performance Monitoring: Analyze sales data, guest feedback, and operational metrics to identify areas for improvement and implement corrective actions.
Requirements
  • 3-5 years of experience in a full-service restaurant management role.
  • Proven leadership abilities, with a strong sense of accountability and a commanding management style.
  • Proficiency in computer applications (MS Word, Excel) and Point of Sale systems.
  • Availability to work varied hours, including evenings, weekends, and holidays.
  • Excellent analytical and decision-making skills, with the ability to multitask in a fast-paced environment.
  • Leadership qualities, including delegation, coaching, and supervision.
  • Good business sense, with comprehension of budgets and operational expenses.
  • Effective written and verbal communication skills, with outstanding customer service skills.
  • Eligibility to work in the United States is required.