Arbitration Specialist

4 weeks ago


Dallas, Texas, United States Kemper Full time
Job Title: Arbitration Specialist

Kemper is seeking a highly skilled Arbitration Specialist to join our team. As a key member of our Claims department, you will be responsible for resolving complex disputes and negotiating settlements with adverse parties.

Key Responsibilities:
  • Review and evaluate assigned claim files for subrogation potential and prepare relevant documents for submission to adverse parties.
  • Utilize investigation routines to resolve complex and high-value subrogation claims, maintaining a high level of accuracy and attention to detail.
  • Negotiate settlements with adverse parties and attorneys on a fair and equitable basis, ensuring compliance with relevant laws and regulations.
  • Monitor claims to ensure subrogation funds are received and properly processed, preparing payments for attorney fees, investigative expenses, and other related costs.
  • Correspond with insureds, adverse parties, attorneys, and claim representatives via phone, email, or SMS, responding to inquiries and resolving issues in a timely and professional manner.
  • Elevate understanding of tort and collection laws applicable to the given state and situation, as well as comprehend legal terminology and concepts through reading and review of legal documents.
  • Prepare and file cases in which a dispute with another carrier exists, utilizing Inter-Company Arbitration and approved attorneys for representation when necessary.
  • Send various letters and claim forms to state agencies, as required.
  • Work on special projects and provide subrogation information to management for use in monthly reports.
Requirements:
  • Candidates must have a high school diploma and five years of subrogation specialist, P&C insurance adjuster, or comparable experience.
  • Proficient in MS Office and detail-oriented, with excellent planning and organization skills and the ability to manage deadlines.
  • Excellent written and verbal communication skills, with the ability to deal with conflict and collaborate with peers.
  • Bilingual English/Spanish is a plus, as is prior collections experience and/or phone work.
  • The ability to meet individual goals and collaborate with peers is essential.

Kemper is proud to be an equal opportunity employer, committed to supporting diversity and equality across our organization. We maintain a workplace free from discrimination and do not accept unsolicited resumes through or from search firms or staffing agencies.



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