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Customer Account Coordinator

1 month ago

Patchogue, New York, United States Siteworks FM LLC Full time
Job Overview

We are seeking a highly skilled Customer Account Coordinator to manage the operational and administrative functions of our client accounts at Siteworks FM LLC.

Key Responsibilities
  • Manage incoming client communications and respond to inquiries in a timely and professional manner
  • Coordinate daily services with vendors, technicians, and facility managers to ensure seamless delivery
  • Monitor and resolve customer issues, escalating as necessary to ensure timely resolution
  • Develop and maintain strong relationships with clients through regular communication and updates
  • Collaborate with internal teams to ensure effective service delivery and continuous improvement
Requirements
  • Excellent customer service skills and phone/email etiquette
  • Strong verbal and written communication skills
  • Proactive and strategic thinking with ability to prioritize tasks
  • Organized and detail-oriented with ability to multitask
  • Associates degree or equivalent combination of education and experience
What We Offer
  • Competitive salary and bonus structure
  • 401(k) matching and comprehensive benefits package
  • Opportunities for professional growth and development