Account Manager

3 weeks ago

Patchogue, United States Siteworks FM LLC Full time

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Vision insurance

We are looking for an experienced Account Manager to manage the operational and administrative functions of our client accounts. This position will be responsible for handling specific client and vendor correspondences, as it pertains to the project or service work order, and working to find solutions to ensure the clients’ needs are being met.

Responsibilities:

Maintain high profile customer relationships through phone and email correspondences

Strengthen client relationships to maintain and maximize volume

Receiving all incoming call/email inquiries, creating and dispatching all work orders

Identify and dispatch vendors whose skills align with the trade requested

Recruit new vendors and negotiate vendor labor and material pricing as needed

Review measurements and ensure goals set for the team are met

Review and approve invoices and proposals

Ensure client satisfaction and follow up either directly to the client or on their 3rd party system

Handle job escalations and communicate service issues to upper management

Answer client and vendor inquires and resolve issues in a timely manner

Actively monitor and work with the AP/AR dept. to resolve billing holds, challenges, and any client or vendor invoicing escalations

Complete additional tasks or responsibilities as given by direct supervisor

Qualifications:

Bachelor’s degree or equivalent combination of education and experience

Demonstrated customer service and management skills

Ability to multi-task in a fast-paced environment

Sense of urgency to handle tasks timely and efficiently

Internet savvy and proficient in Microsoft Office a must

Construction management and/or national retail & facility maintenance experience

Experience working with & managing sub-contractors

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